Customer Testimonials
My visit To this dealership service department was very good service the service staff was very helpful they explained everything so I could understand it all
They were friendly and helpful
Our car is a used, pre-certified and we had a slow leak. It was fixed immediately by the service department. We are exceptionally pleased with the rapid response and turn around by the service team. Thank you.
Thank you Planet Nissan, Ayanna, and Eveline for all your great service!
Great staff. Willing to help me with all my needs and requests. Thanks you for everything.
Daniel is a pleasure to deal with. He's very knowledgeable and an asset to the dealership.
⭐⭐⭐⭐⭐ 5-Star Review for Planet Nissan
I can’t say enough wonderful things about Ken in the Service Department at Planet Nissan! Ken is truly A+ when it comes to customer service. He goes above and beyond to make sure you feel heard, valued, and taken care of. His professionalism, kindness, and genuine care for his customers really stand out.
The entire service department staff is amazing and honestly feels like family. Every time I come in, I’m treated with respect and kindness, and I know my vehicle is in good hands.
Ken is absolutely exceptional, and Planet Nissan is ... Read More Google - Sep 14, 2026
The GM & Sales Manager were outstanding in finding the Rogue Platnum I wanted, having all the sales documents prepared, handling the sales transaction and servicing the vehicle for delivery. Seamless and worry-free!
Destiny was very professional and really made the process of purchasing a car very easy and planet Nissan made the whole process quick and seamless
The service representative, Michael, was very professional and kept me informed throughout the repair process.
I would like to express my immense gratitude to Planet Nissan for the service performed on my car, and especially to Ruben Flores, who kept me constantly informed about the progress of the work.
Jason was my service advisor, and I have to say, not only did he provide exemplary service, but he also delivered ahead of schedule. When I first brought my vehicle in, the air conditioning wasn’t working, I needed a new compressor and the part was on back order. It wasn’t more than 3 days, and I got a call from him stating that the part was in, and I could bring it in anytime. The day I brought it in, he also finished the job that very same day.. not only that, but I originally thought that I would ... Read More DealerRater - Sep 11, 2026
Keith and staff awesome as usual didn’t have to wait long everything was smooth
Jason was great! Was quick, efficient, and helped us out with our dead battery
Great and fast service with Jason!!!
We made our decision immediately, when Jimmy D. treated my husband, a disabled veteran, with respect and courtesy. He made sure he was comfortable before he asked any questions about automobile needs. I had told Jimmy we had a list but first he insisted on taking care of my husband. That is customer service! He introduced us to Nino his partner, who he informed us knew all about EV cars and would be with us to answer any questions that we might have. This is a team we knew we could trust. This may be the quickest turnaround for a ... Read More Google - Sep 10, 2026
Easiest car transaction ever, listened to what I wanted and made it happen! No hassles!
Great customer service. Friendly staff definitely will recommend to family and friends. Process was easy and fast no hassle.
I had an absolutely amazing experience today purchasing from Nino! I came in looking for a new vehicle, one that could haul my equipment and be customized. Nino delivered and had me on a test drive within ten minutes of walking in the door. I am a mechanic by trade and brought my equipment to do a pre-purchase inspection. I can tell you that most dealerships are not cooperative with running a professional scan tool when wanting to purchase the car. This was not the case today, Nino was all for it. He answered all of my questions and was ... Read More Google - Sep 9, 2026
service was quick and took care of me had me out in no time best service in town
The service representative, Ryan, was very professional and kept me informed throughout the repair process.
Ryan, has been my service person since I purchased my vehicle and he also hear me and address my concers. Thank you Ryan
Very professional service department!very nice staff and easy to deal with!I would recommend!
Everyone was very professional and courteous. Would definitely refer dealership to my family and friends.
Hey, I got help from Ryan wanted to Top best service writers over there real consistent with the helping
First time buying a vehicle on my own and everyone involved helped make it an easy process. My questions were answered and everything was explained appropriately. I enjoyed working with Destiny. She helped make the process comfortable.
I had a great experience working with Ken, the service writer at Nissan. He was professional, friendly, and very helpful throughout the entire process. Ken took the time to explain everything clearly, kept me updated on the status of my vehicle, and made sure all my questions were answered. I really appreciated his honesty, attention to detail, and excellent customer service. He made what could have been a stressful experience easy and pleasant. I highly recommend Ken to anyone needing service at Nissan!
Our salesman accused other Nissan dealerships of bait and switch, and then he tried to do it to us. We ended up getting the deal we wanted, but it should not have gone down like that.
Fast, Great & Friendly service. I was in and out quickly and had eveyrthing I needed done taken care of
I live in Reno but still take our cars in to Ken Von Talge for service. He is the only person I've ever met in the auto industry who I have ever fully trusted.
Watching the "track you car" app for two an a half hours telling me the vehicle is waiting for parts and never updated, waiting that long for a basic oil change with an appointment is just unacceptable. that's 2 1/2 hours out of my life I'll never get back. Planet Nissan service you need to do better.
Daniel and McKay were so helpful. They worked with us and our budget to find a car that worked for us.
My services consultant Ken V. is always amazing to work with. Whenever I bring my car in for service, he always has a smile and is pleasant when listening to my concerns and issues. Ken keeps me informed throughout the entire process and never hesitates to explain in detail when I give him the confused puzzled look. He is always quick to respond and steers me in the right direction even if I call for what I think is major and turns out to be minor or nothing at all. Ken is truly the best service consultant I’ve ever ... Read More Google - Sep 2, 2026
Nino and everyone at the dealership was very attentive to my wants and needs. They helped me find a car that fit my needs and was within my budget.
My service advisor Ken, is great!! I've had a Sentra, 2 Altimas and now a Kicks and he has serviced all of cars over the years. He makes the process seamless from drop off to pick up. Rental car in between and Ken is always smiling and has a good sense of humor! I highly recommend asking for Ken.
I travel from Henderson to get my car service and repairs. Worth the drive Ryan selasky always I’d friendly and is always in my best interest always honest and tells me what I can wait on and doesn’t try to sell me anything I don’t need.
Always happy with the service Ryan never lets me down.
Great service Ryan is very honest and reliable
Ken has been our go-to service provider for over a decade. He's honest, knowledgeable, and cares about his customers. I would recommend Ken at Planet Nissan to anyone needing service.
Great service will continue taking my car to planet Nissan Ryan is always great to work with.
Ryan has never let me down I don’t let anyone else take care of my car
I’ve been going to this Nissan dealership for almost two decades, and I honestly wouldn’t trust anywhere else with my vehicle. Ken at the service center is my go-to guy, and I trust him completely. He’s always taken great care of my cars for my family. Over the years, they’ve become so much more than just a place I take my car, they’ve truly become like family
Ken is always my go-to guy in the service department. He's honest, fair, and has a great sense of humor. You can tell he has real knowledge about mechanics and answers all my questions post diagnostic and during service. Ask for Ken next time you need service - you won't be disappointed!
Ryan is my guy followed him from AutoNation and trust him with my car and very honest.
I have driven Nissan Titans for over 15 years. Ken Voltage in Planet Nissans service department is the big reason I keep coming back to Nissan. He keeps me going!!!
Exceptional service from my service guy Ken Vontalge. I have been coming to Ken for several years now and each time he ensures that my car is taken care of. He never fails to deliver facts and what's needed and what's not needed. Those who deal with Ken know hands down that he is who you want to deal with when it comes to your vehicle. Good job Ken I appreciate you and the professionalism you provide every time I come see you.
Ken Vontalge has been my advisor for over 10 years. I hope Nissan finds more advisors who genuinely care about people, because I know he will always look out for me, my friends, and my family in his own professional way. He’s honest and trustworthy, and Nissan should value people with his kind of character, as I wouldn't go anywhere else. His whole team is fantastic, from the advisor and mechanic to even the young ladies in the car rental department.Kind people still exist
Ken is always great. I take my car for service and makes sure everything goes well. I’ve never had any issues and will continue to schedule service with Ken.
Before coming to Planet Nissan, I used to take my car to random places because I could never find somewhere I really trusted. Since I started coming here and working with Ken, that has completely changed. Ken is seriously the best! He’s always honest, down to earth, and tells you exactly how it is without making you feel pressured or like you’re being sold something you don’t need.
He’s incredibly helpful and accommodating, and his communication is great. He keeps me updated, explains what’s going on, and I always feel like I can trust what ... Read More Google - Aug 31, 2026
(Translated by Google) I'm calling to schedule a maintenance appointment and no one is answering. They told me it would take 3 hours, and when they take the car out of the wash, they drive over the speed bumps nonstop, bouncing the car around like it's theirs. What a bad experience. (Original) Estoy llamando para sacar cita para el mantenimiento y nadie contesta ademas 3 horas me dijeron q en 3 horas ademas cuando lo Sacan del lavado pasan el rompe Muelle rapido sin parar Saltando el carro como si fueran de ellos q mala experiencia
This was my first time buying a car at Planet Nissan and overall it was a good experience. When I walked in I was greeted by Nino. He listened carefully to what I was looking for and immediately looked for something that would fit my requirements. He remained in contact with me throughout the deal process and made sure everything was going well. I appreciated that, and in the end I got a great car out of it. Thank you.
Everything went very well. Didn't have an appt d/t when issue arose. Called and they were able to fit us in. Other than the long wait, they were very communicative with everything that needed to be repaired.
I went in for my 1st oil change and I was very pleased with the service. When I was getting to leave I remembered I needed help with my CarPlay so I walked back in and asked for assistance and Nick came out with no hesitation and he fixed my issue by resetting it.
Great customer service, which I really like and appreciate. Most of all , they finished the service work in a timely manner and professionalism. I was highly satisfied! Good job 👍
I had a great experience working with Jason as my sales advisor. He was friendly, professional, and very knowledgeable throughout the entire process. Jason took the time to understand what I was looking for, answered all of my questions, and made sure I never felt pressured into making a decision. He was honest, helpful, and genuinely focused on making sure I had a positive experience. I would definitely recommend Jason to anyone looking for a sales advisor and would gladly work with him again in the future.
The process was very straightforward. They were very flexible with us and explained the differences between trims for the model we liked.
Carlo Cruiz is the man! He and his team helped me get into a great vehicle, BELOW my budget! It was a great experience all around - I will tell my friends and family! Thanks, Carlo!
Amazing experience as always. Ryan provides excellent customer service. I was there for oil change and also an issue with my car suspension system.
Ryan Selasky is top notch. Keeps you well informed and makes it so you can make the best decision for your vehicle. He’s up front and super personable.
While this service happened pretty quickly, I have some issues. First, the oil they used looks like reclaimed oil. It doesn’t look like new oil at all. When I first looked at it (checked the oil when I got home) it looks dirty, like it’s been in there for 3000 miles already. I don’t think we’ll be taking our brand new car back there just because of that. The second issue is the tire pressure: why was my tire pressure set to 30psi? The maximum pressure recommended in the tires is 44psi cold. Why would they set ... Read More DealerRater - Aug 24, 2026
They took me right in. Text ne when it was ready. Asked if I had any questions
Immense pressure to sign documents without reading them; accused of committing fraud and other unprofessional and unclear communication; inefficient procedures (example: asking for ID several times in short succession); unwillingness to answer questions directly or find out the answers when unsure, despite having two employees with us and it being near closing time. Overall, an extremely stressful, disappointing, and negative experience with intense pressure. The vehicle itself is adequate so far.
Horrible customer service and support! I dropped off my Nissan Frontier at 10:14 AM on Tuesday, August 18th for a 10:30 AM service appointment. At 3:19 P.M. I received a generic text asking me to review and approve the service I requested (along with a list of other items that were identified during a Multi Point inspection). I called and asked the Service Advisor why I was getting a request 5 hours after I dropped off my truck to approve work that was supposed to be taken care of during my 10:30 AM appointment and he told me it was part of the dealership ... Read More DealerRater - Aug 24, 2026
Super friendly , clean and everyone was very knowledgeable and kind! I will definitely recommend Planet Nissan!
Sam was very good and helped a lot to get me what I could afford. He and the team were easy to work with.
Always friendly welcoming and honest. Clean on time and great customer service as always. Thank goodness
Ryan did an amazing job with my car . He was very professional. He explained everything that was going on with my car thank you.
I had a great experience with Daniel! He was fast, helpful, and really listened to what I was looking for. He was able to get me into a brand-new car instead of a used one, while still keeping me within my price range. I really appreciate how easy and smooth he made the process. Highly recommend!
My service rep, Ken V is very prompt in providing service and updates. He also ensured that I was provided a rental during a recent repair.
The service department is exceptional they make you feel appreciated. My advisor Sonia is always professional and will always try to get me in whenever I've called.
Always greeted with a smile and kindness. Planet Nissan always delivers quality work and communicates well with me on what's needed. Appreciate the team there, make it easy from scheduling thru service completion!
In addition to servicing my new Nissan Rogue Platinum to showroom shine and cleanliness, Planet Nissan also serviced my prior 2013 Nissan Altima with new brakes. That was important because I gifted to my granddaughter the Altima. Her safety and security were paramount to me. Planet Nissan serviced my Altima since I bought it almost 14 years ago. Excellent service.
The entire staff are great at what they do! Their customer service is excellent in all areas. Their patience, kindness and consideration for the customer is awesome.
Alex and Mike were great. Buying process was short, and easy. Experience was above expectations. We came back and bought another vehicle two weeks later.
Nino was absolutely amazing and I would HIGHLY recommend him if you’re trying to purchase a new car. Thank you so much
Oil change and tire rotation done in a timely manner. Very professional. Checked all my fluids
Excellent Service !!!! I just came in for a Test Drive had no intention of Buying !!! Jimmy greeted me and right from the start I felt very Comfortable. I told him I wanted to see some Nissan Rogue’s. He showed me the first one and I told him that I might want to get one with a Sunroof and Heated Seats. He found my Perfect Metallic Blue to Test Drive and I fell in Love with it. I said my Bank wants to Finance and Jimmy said I think we can beat any deal from any Bank. When I found ... Read More Google - Aug 15, 2026
I am received well as a returning customer. I like the maintenance of my service history by the dealer.
I absolutely LOVE my 2026 Nissan Rogue Rock Creek! From the moment I got behind the wheel, I knew I made the right choice. It’s comfortable, spacious, stylish, and has all the features I was looking for. I especially love how smooth and secure it feels to drive, while still having that sporty, rugged look.
The technology and safety features are a huge upgrade for me, and everything inside feels thoughtfully designed and easy to use. There’s plenty of room for my family, and I can already tell this is going to be a vehicle we enjoy for years ... Read More Google - Aug 14, 2026
Planet Nissan provided superb service during my recent purchase of a 2026 Nissan Rogue Platinum. The Service Department detailed my vehicle inside and out, removing the protective film, glues, etc. and installing new window protective sun shading film on the front seat windows. I ordered a new toneau cargo cover, which was carefully installed. I received a detailed introduction to the many features of my new Rogue.
Alex Lobos has been my service writer for 6 years and he has always been cooperative and helpful - taking time to check with me for what kind of service, advising me on what I need to have done and answering all my questions. Thanks Alex!
From the moment we walked in to the dealership everyone was great. We dealt with Nino and he was fantastic. He even helped us "boomers" set up the electronics in the car. The whole car buying experience was less painful dealing with Planet Nissan.
From the moment we walked in everyone was fantastic. All were helpful without being aggressive. Buying a car is always a long process but the Plant Nissan staff made it pleasant.
Great customer service. Gino was attentive to my needs and to my time. He explained everything. I was not pushed into purchase
The people, specifically,Daniel and Robert… the car buying experience was hassle free. They are professionals. We I’ll continue to do business there.
Great service! Thank you so much!
It was great and efficient service. The pricing was fair. I would recommend to a friend.
Very clean and efficient. first contact by Phillpi was by phone not exciting then at Dealership he tried to muscle in with my salesman Sammy and I did not appreciate that move because he is full of xx. Thank God I had Sammy
I really appreciate the time and effort of the day that the team takes looking at my cat and making sure everything is okay.
Tech left hood unlatched after service. They tried to charge me 35 bucks to rotate tires even though I have maintenance plan that covers it for 7 years. When I called and spoke to the service advisor he just made up excuses and told me it's up to the customer to tell them that there is maintenance plan on the vehicle and what it covers. I bought the plan from this dealership. Advisor stated that they have to dig to find it and that they don't do that unless the customer says they have one. Kinda sounds like a scam ... Read More DealerRater - Aug 7, 2026
They are the best very friendly i would recommend anyone to them I am truly satisfied with my purchase thank you.
Ryan S. is my service guy. He understands my unique situation and is very helpful and knowledgeable. Get me and gets me out no xx
Prompt response at arrival. Wait time around one hour not bad. Waiting area was clean and all staff were polite and friendly
One of the easiest vehicle purchases I have made. I will be back to Planet Nissan to purchase another vehicle.
I bought my last Nissan from this dealership and the service department was terrible so I didn’t go back. This time was different. I was very pleased with this service.
I purchased a used Kia Carnival from Planet Nissan and, before leaving, asked that the vehicle be provided with a full tank of gas. That same day, I drove the vehicle to California and began experiencing a strong gasoline odor, including gasoline fumes inside the passenger cabin.
The problem continued intermittently after the purchase and resulted in multiple trips to Kia trying to determine the source. Because the odor would come and go, it was initially difficult for Kia to duplicate. This was especially concerning because my family was riding in a vehicle that repeatedly smelled strongly of gasoline.
Kia ... Read More DealerRater - Aug 5, 2026